| PTCC Enterprises, Huntersville, NC 28078 USA All Rights Reserved. Copyright 2001 |
Q: Should I be concerned about my candles melting from the summer heat or in the currier trucks?
A: No worries here. We use is the highest blended wax available. The softening temperature of our wax is 140°.
A: No worries here. We use is the highest blended wax available. The softening temperature of our wax is 140°.
Q: Do these candles drip?
A: Our candles do not drip or run unless they are exposed to drafts.
A: Our candles do not drip or run unless they are exposed to drafts.
Q: Does the wick have a lead core?
A: Absolutely not. We use 100% natural braided high quality cotton wick for a clean burn without smoking.
A: Absolutely not. We use 100% natural braided high quality cotton wick for a clean burn without smoking.
Q: Does the wick burn all the way through or does it drown it self out at some point?
A: Our candles are solid wax. They are designed to burn straight through for over 22 hours.
A: Our candles are solid wax. They are designed to burn straight through for over 22 hours.
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Q: Do you use paint for coloring or shading?
A: No. Without giving our secrets away, all the colors are done in away to give each pear depth and a natural, realistic appearance.
A: No. Without giving our secrets away, all the colors are done in away to give each pear depth and a natural, realistic appearance.
Q: If I order my candles today, when will they arrive?
A: As our candles are made to order to insure quality control. Refer to our Customer Care page to get the latest Lead Times for delivery.
A: As our candles are made to order to insure quality control. Refer to our Customer Care page to get the latest Lead Times for delivery.
Q: Do I have to do anything to my personalized favors?
A: All personalized candles arrive fully assembled unless otherwise requested.
A: All personalized candles arrive fully assembled unless otherwise requested.
Q: Can I get these without a scent?
A: Yes. You can request your order to be made without any scent. Minimum order for unscented is 150 pieces.
A: Yes. You can request your order to be made without any scent. Minimum order for unscented is 150 pieces.
Q: Do you offer free samples?
A: Yes. 1 pear candle can be credited back to your volume purchase of 20 or more within 30 days of your initial sample order by request.
A: Yes. 1 pear candle can be credited back to your volume purchase of 20 or more within 30 days of your initial sample order by request.
Q: Do you require a minimum purchase?
A: No minimum is required. But we do however offer huge price breaks on volume purchasing.
A: No minimum is required. But we do however offer huge price breaks on volume purchasing.
Q: Can you custom color these candles?
A: Yes. Per your color swatch supplied and a non refundable $50 fee. 1 sample pear and postage are include in the fee. Call to order.
A: Yes. Per your color swatch supplied and a non refundable $50 fee. 1 sample pear and postage are include in the fee. Call to order.
Q: How do I order if I live outside of the Continental USA?
A: This can be done by phone, e-mail, and fax. Shipping cost is determined by size, weight, and destination.
A: This can be done by phone, e-mail, and fax. Shipping cost is determined by size, weight, and destination.
Q: Do you offer free samples?
A: Yes. 1 pear candle can be credited back to your volume purchase of 20 or more within 30 days of your initial sample order by request.
A: Yes. 1 pear candle can be credited back to your volume purchase of 20 or more within 30 days of your initial sample order by request.
Q: What is the size and weight of each pear?
A: Each stand 4 inches tall, 2.5 inches at the wides point and weigh approximately 6.3oz.
A: Each stand 4 inches tall, 2.5 inches at the wides point and weigh approximately 6.3oz.
